- Essentials of Supervision
- Managing a Multi-Generational Workforce
- Empower Yourself with a Winning Attitude
- Developing Your Professional Image
- Handling Conflict in the Workplace
- Managing Negativity in the Workplace
- Finding and Keeping Qualified Employees
- Conducting Effective Performance Appraisals
- Sexual Harassment and Workplace Sensitivity
- Coaching and Performance Management
- Tell Them What They Need to Hear: Communicating with Employees for Positive Results
- Building on the Basics for Enhanced Effectiveness in Leading Others
- Counseling the Problem Employee
- Supervising for Success
- Developing Managers to Build a Better Organization
- The 3 R’s of Human Resources: Recruiting, Retention and Removal
- Striving for the 7 C’s of Exceptional Customer Service
- The Customer Service Balancing Act
- Professional Telephone Skills